You don't listen it's not the first time I've heard that criticism. What I believe others are interpreting as my not listening is my need to interrupt while the other party is speaking. I have to admit it is a bad habit. In my own self-defense I only interrupt because I'm afraid that I'll forget what I'm going to say not because I don't view the other parties opinion as valuable. You can't listen if you're too busy thinking about what you're going to say next.
I was a successful collector for two years until I changed positions. Although I may not be listening in other aspects of my life I understand the importance in the negotiation process.
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