Friday, April 13, 2007

How I Negotiate When I Want Something

If I want something I go into the negotiation process with the belief that what I want is attainable. I don't think you can succeed at anything without the belief that it's possible for to have what you want.I worked as a collector for a few years and in that time I had to learn how to identify the type of person I was talking to so I could adjust my communication style to fit with theirs in order to begin the negotiation process. For anyone who has worked in a sales environment you know how difficult this can be, you literally have seconds to make that determination and begin the negotiation process.The first step for me in any negotiation is building rapport. I do this by identifying with the person on some level. The next step is to state my purpose and then listen. I have found that people tell you more by what they don't say than by what they do say and if you're not listening you'll miss the underlying reasons that might cause resistance.Chapter one discusses the importance of listening in the negotiation process and how, two-way communication can make the negotiation process smoother. Listening makes the other party feel what they have to say is of value. When you undercut that value by ignoring or not listening to the individual you're negotiating with you've already lost.Chapter one gives an example of how the part owner of a radio station wanted more money for her share of the station than the other partners. In the negotiation process the purchaser discovered by listening that the issue wasn't money rather the owner's desire to continue on as manager of the station.By listening you build rapport, credibility, and gain insight into the underlying issues that may impact the success of your negotiation.

5 comments:

RLee said...

You're absolutely right about having to identify with them on some level in order to negotiate. I also agree with your points about truly listening to the person in order to understand they're motives or reasoning for doing something. It better prepares you to try to persuade them. It sounds like you have a great deal of experience with this.

Kristina Fudge said...

Thank you for your comments. I guess you could say I have a fair amount of experience. My challenge right now is making contact so I can communicate. We haven't addressed that in class, at least not at this point.

Anonymous said...

I've also found that when negotiating with people or resolving conflicts, honesty really is the best policy. Even if you don't give the people the answer they want to hear, most people are happy to at least be given the truth.

I was responsible for putting together a Presentation that people throughout the state would use to present at workshops and I was only authorized to release the PowerPoint presentation in a PDF, which prevented the presenters from customizing the PowerPoint. Of course they all wanted it in the PowerPoint file but as I explained to people that I completely understood their dilemma, I was not authorized to release it in any other format. Everyone was curteous even though I was not able to grant their request.

Anonymous said...
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My Joyful Life said...

I can certainly back you up on that. when working with children You have to have you senses about you and size up a family within a short span of an interview. I interview parents just as much as they interview me. You have to be able to asses the parenting style, the peronality of the child(ren) and parents to be sure you are a good fit for thier family as well as they are a good fit for your childcare.

Once they are in your care, some families can try and play the victim card, day care is so expensive, my boss won't let me stay home with my vomiting child, there are plenty more. But you have to be able to quickly size up the situations and decide if there is a valid need or are their alterior motives?

Great way to sum it up!